Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Shipping providers may delay scanning packages and tracking may take up to two to three business days to begin showing progress.
If you placed your order before 1PM (Mon to Fri), it will ship the same day unless one of the items is in backorder.
 

Just click on My Account on the Header and you’ll see an option to Register.

Send us an email to sales@llldmax.com as soon as possible. If you pay with PayPal, make sure your shipping address there is the right one.

When we process your order, our system automatically sends an email to you. Please make sure to check the spam folder.

No, we don’t keep any credit card information on file. Browsers offer that option.

Only in Florida (7%).

For now we only ship to Domestic USA.

Items are shipped in boxes of 6 or 10 (if you bought one big promo packages). Sometimes UPS delivers some of them sooner than the others. You can check that with your tracking number.

If you need to swap an item

Returns and Exchanges

contact us at: sales@llldmax.com

Contact UPS/USPS to file a claim. 

We will give you instructions by email.

Contact sales@llldmax.com.

We don’t offer support in any social media platform.

Contact us immediately to correct the situation at: sales@llldmax.com

If your order has already shipped, you’ll be responsible for the rerouting fee that the carrier charges.

If your order was not processed or shipped yet, yes.

You can sign up for Notifications, and an email will automatically be sent to you by our system.

If yours is a wholesale order, contact us at: sales@llldmax.com

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